My wife recently died, and since she did most of the TV-watching in our house, I decided to cancel the cable. We’re keeping Spectrum’s internet service, just dropping the cable.
That ain’t complicated, is it? Well, the phone call to cancel took 28 minutes, not including the time navigating the voice-mail menus. I spoke with four different people, for almost half an hour, including a supervisor when I grew tired of the BS and demanded it.
Everyone wanted to talk me out of canceling, and when that failed they transferred me to someone else who tried talking me into keeping the cable. They offered reduced rates, but I’m really not in a “find the best deal” mood today. Because, like I said, my wife died, you know?
I rarely watch TV. The rabbit ears are good enough. I shouldn’t have to explain this to four people at Spectrum. I would have cancelled the internet service too, but Spectrum is the only ISP in town.
I do understand that they have retention scripts and protocols to try to keep people from canceling, but when the reason I’ve given is “My wife recently died, and she did most of the TV-watching,” that ought to take our conversation off-script.
I did not appreciate four sales pitches and scripted inquiries about what TV shows I like watching and what Spectrum could do for me today. What Spectrum can do for me today is cancel my friggin’ cable, and also kiss my friggin’ ass.
9/12/2018
Republished 6/6/2021
Republished 1/5/2025
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