Mom is out of rehab now, which is stupid — she should still be there (fuck the insurance company).
That said, we’re not missing the place. It sucked.

It’s a “skilled nursing and rehabilitation center,” according to the sign above the front door. In Mom’s six weeks there, though, we saw only three nurses, and usually just once daily, for only a few minutes.
One is “the boss” and isn’t directly involved in patient care, and the other two are nurses, which is certainly a skill, but “skilled nursing” isn’t what the place offers. Seeing that sign every morning made me chuckle or pissed me off, depending on how the day before had gone.
Virtually all of Mom’s ‘care’ came from nursing assistants, other employees who seemed to be just employees, and a kinda spooky black nun who wandered the halls and sometimes helped with chores but, thankfully, never talked about Jesus.
Two doctors dropped in, once each, for about fifteen minutes, over the course of Mom’s six weeks there. For both doctors, we had to explain why Mom was there; they hadn’t looked at her chart.
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In American health care, it’s pretty rough being in a hospital or nursing home, if you’re not well enough to advocate for yourself and you don’t have someone pulling for you.
Mom received much better care than most of the rehab patients, simply because my sister Katrina was there from before breakfast to after supper every day, to watch and speak up when things weren’t right. Which was constantly.
The food was wrong every meal — simply not what we’d ordered.
The medicine was often wrong, too — pills sometimes wouldn’t come at all unless Katrina reminded the right people, and a medicine discontinued by Mom’s doctor kept arriving every evening, etc.
Diaper changes were often delayed or skipped.
Four times Mom fell out of bed during the night, but the rehab center had no beds with rails, so instead they lowered her bed to about a foot off the floor, so the falls wouldn’t hurt much.
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Mom has two major issues: general weakness which has her unable to walk, and mental confusion that has her often unsure of things.
For the physical issues, rehab offered pretty good physical therapy, but the PT workers are contracted — they work for a PT company, not the rehab center.
For the mental issues, rehab offered nothing, really. But five or ten years ago, someone in the family bought Mom a vanity-press printing of her very brief memoirs. It’s an all-profit scam where customers answer 20 questions on a website, and the company prints a dozen copies of the answers as a very thin hardcover book — about 40 pages, with no editing or even proofreading. All of Mom’s typos were included, along with (inexplicably) a few URLs scattered into the text. I read it, but disliked the book because the printing is so super-tawdry, and I promptly (but accidentally) lost my copy.
But with Mom’s memory malfunctioning, I borrowed my brother’s copy of the book, and brought it to the rehab center. Most days Mom and/or I re-read a few pages, and I’d ask questions about what she was reading, which often triggered more detailed remembrances than what was in the book. It was helpful, I think, at rewiring the neurons and reconnecting her to who she is.
It’s still a loose connection, but once in a while the clouds clear and she’s Mom again. She remembers every hymn she’s ever sang, and amazingly, so do I, so we often sing “The Old Rugged Cross” and “How Great Thou Art” and all God’s greatest hits. Kinda reminds me of 2001: A Space Odyssey, as Dave was pulling out HAL’s memory banks and it started singing “Daisy.”
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If you have a loved one who fades in and out of comprehension, you might not want her to have a stranger for a roommate, and certainly not the roommates Mom had.
For the first two weeks, it was a woman who had no visitors, and kept eavesdropping and butting into our conversations.
Me to Mom: “What did you have for breakfast this morning?”
Mom’s roommate, from behind the curtain: “Oatmeal. Everyone got oatmeal.”
Another day, me to Mom: “Do you remember what Clay said about Easter, when he was here yesterday?”
Mom’s roommate, from behind the curtain: “Clay is your brother, right? He was talking about taking his grandkids to the Easter egg hunt.”
Me: “Yeah, I’m trying to see what my mom can remember, not what you can remember.”
That lady relapsed with whatever brought her there, which got her sent back to the hospital, giving us one joyous day without a roommate.
Then the next roommate moved in, stayed for a month, and she’s still there. At least the second roommate never interrupted us, because she never woke up, never said a word.
But every day, that silent roommate was visited by her loud family of Republicans, talking at great volume to be heard over her too-loud television. With only the curtain between our half of the room and their half, the soundtrack for most evenings was endless stupid conversation between two or three of the roommate’s visitors, plus whatever stupid TV show they were watching at the same time they were talking.
Three times on three different days, I asked the roommate’s family to be quieter, but asking got me nothing but loud indignation.
“Could you turn down the TV please?”
“She’s hard of hearing!” was the reply, with “she” being the comatose patient. As if she was listening!
And Mom was sometimes confused by the jibber-jabber of their loud conversations. “Who is that?” “What are they talking about?” “Why are they so loud?”
Because they’re assholes, Mom.
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Speaking of assholes, let’s check in with Mehar, the rehab center’s “activities director.” After the piano and Easter awfulness, she wasn’t much of a problem, because I avoided her, and steered Mom away from any activity Mehar was running.
Still, she popped into Mom’s room to invite her to each afternoon’s events. Mehar would cheerfully describe the plan — board games, beanbag tosses, whatever — and Mom would usually reply, “I don’t know what you’re saying,” because Mehar’s accent was darn near indecipherable.
Which is, I’d say, 25% of the reason I disliked Mehar so much. Mom was (and still is) having trouble making sense of plain English, so maybe speak plain English?
Is that racist of me? Probably. I’ve had immigrant doctors, dealt with overseas accents and English-as-a-third-language on helplines, and I shrug, but putting an immigrant with a triple-thick accent in charge of what’s supposed to be brain exercises for cognitive-challenged people — every last one of whom spoke English — just seems contrary to common sense.
The other 75% of me disliking Mehar was what Mehar did — the piano, and every time I remember it, I still seethe about her asking all the patients, “How do you feel about your loss of independence?”
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Maybe Mehar isn’t the worst employee at the rehab center, though. That might be the social worker, someone I never met and whose name I don’t know.
As we checked out, panicked with only 36 hours notice from the insurance company and Mom not really ready to come home, the social worker arranged to have a wheelchair and hospital bed delivered to Mom’s home. Katrina was initially pretty happy about that, and so was I, but the wheelchair is wrong for what Mom needs — it’s too wide for their narrow house, and Katrina would’ve preferred a transfer chair, not a wheelchair. They’re much lighter, and Katrina struggles to fold and lift the wheelchair.
The hospital bed hasn’t arrived yet, but based on its description in the paperwork, it sounds (same as the wheelchair) like something bigger and fancier than Mom needs.
The social worker never asked what Mom and Katrina needed, and never explained the financial facts of all this equipment. Katrina has her hands more than full just taking care of Mom, so she’s asked me to look through the paperwork for the wheelchair and bed. Both are rentals, and the rates seem sky-high — $59 p/month to rent a wheelchair we could buy brand-new for maybe $200? And $120 a month for a bed?
The rehab place says they’ve billed the insurance company for the chair and bed, but the coverage is still listed as ‘pending’, so Katrina & Mom could be on the hook here.
I’m suspecting that the rehab place has a contract with the medical equipment house, and gets a kickback on every rental agreement. But it’s not quite an agreement, because the line where Mom or Katrina were supposed to sign is blank, so everything might be going back.
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And here’s my bottom line on the rehab center: I hated the place, but I’ve seen worse, and never seen better, so maybe it’s average. Grading on the curve, maybe it’s spectacular. Doesn’t matter — it’s still a dump, where you can wait half an hour after pushing the “call nurse” button before anyone comes.
Mom wasn’t ready to come home when she came home, and it’s still a struggle getting Mom to stand and take a few precarious steps.
But at home the food and medicine are both right, diaper changes aren’t delayed or skipped, and nobody’s being rushed into a financial commitment they don’t understand.
4/27/2026
itsdougholland.com
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