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You can ring my bell.

I'm an easy customer for grocery delivery. Come before the scheduled time? I don't complain. Come late? No worries, I'm here all day. Bring grapes instead of grape tomatoes? Que sera sera. Bring something I didn't order and can't eat? I give it to my neighbors. I'm high-risk, and some stranger shopping for me is almost literally saving my life, so I never complain about the little things, and I always tip $10, which is more than the store's website suggests.

All I ask is the same request every week: "Come to the side porch please, and call or ring the bell when you're here or near." My apartment building has three doors, and the side entrance is closer to my unit and closer to the street — easier for both me and the delivery driver. They still come to the front door quite often, but I don't complain about that, either.

Today they came to the back door, which is literally a different address. And they didn't call, didn't ring — simply left my groceries in the snow. About 1/4 of what I ordered was gone by the time a curious neighbor knocked on my door with my first two sacks. He knew the groceries were mine because there's a label printed and glued to every bag, with my name, address, phone#, and instructions: "Come to the side porch please, and call or ring the bell when you're here or near."

In ten months of weekly deliveries, this is only the fourth time they've neither called nor rang the bell, so I didn't go Full Karen. But it's the first time they've come to the back door. The store always sends an email asking me to rate the delivery driver, so I rated him/her/it even though I never saw them. I guesstimated I'm out $40 on the stolen stuff, and asked for a check.

You can only tip through the website in advance, when the order is placed, and I won't be doing that any more. I've changed my recurring instructions to: "Come to the side porch please, and call or ring the bell when you're here or near. $10 tip upon delivery."

 

itsdougholland.com 

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